You have a window of 7 days from the date of receiving the goods to request a return or exchange. However, please note that we cannot accept any returns after this 7-day period. It is important to keep in mind that once the product has been opened, we cannot accept returns for hygiene reasons.
Additionally, for personal use products like derma rollers or Tok Stick, we also cannot accept returns due to hygiene reasons. If you wish to initiate a return or exchange, please make sure to contact us within 5 business days of receiving the package. Once your return request is approved, we will provide you with the return shipping address for sending back the package. Please ensure that the merchandise is in its original, unopened, and unused condition.
Kindly note that Kbeautyderm.com reserves the right to refuse any returns. Please be aware that both the return shipping charge and the original shipping charge are not our responsibility. When you return your product, the refund will be processed minus the original shipping charge.
We provide a range of shipping couriers, including Korea Post, Fedex, UPS, and DHL, depending on the destination you choose.
All items are shipped directly from our warehouse in South Korea. Shipping times vary depending on the destination. Within Asia, it takes 1 to 3 business days, within the Middle East it takes 3 to 5 business days, and within North America and Europe, the shipping time depends on the service you choose. Rest assured, you will receive a tracking number to monitor the progress of your order.
Before we ship your order, you have the option to pay for it either by credit card or bank transfer. We accept Visa, Mastercard, and American Express for your convenience.
Our secure payment system utilizes SSL encryption to ensure the safety of credit card transactions. SSL, or Secure Socket Layer, is a form of encryption that ensures the security of data exchanged between two systems. Rest assured that we do not retain any of your financial details; your credit card information will be processed directly through our secure merchant service system.
For payment processing, it is essential that your billing details match those of the credit card to comply with our fraud protection measures. Should you prefer to make payment via bank transfer or any other method, kindly get in touch with us.