You may request a return or exchange within 7 days of receiving your order. Unfortunately, we are unable to accept any returns or exchanges beyond this 7-day window.
For hygiene and safety reasons, we do not accept returns on any opened products, or on personal use items such as facial massage device, derma rollers or microneedling tools, regardless of condition. We do not accept damaged products and all products must be return in its original condition.
We take great care in packaging and shipping all orders to ensure they arrive safely. Buyer acknowledges and agrees that any loss or damage occurring during transit is the responsibility of the shipping carrier. In such cases, the buyer must contact the shipping company directly to file a claim for damage or loss.
We do not offer replacements or refunds for packages that are lost or stolen after delivery, including those left at a front door, mailbox, lobby, or other delivery location. To help prevent delivery issues, we strongly encourage customers to choose secure delivery options or locations when available.
To initiate a return, please contact us within 5 business days of receiving your package. Once your return request is approved, we will provide you with the return shipping address.
All returned merchandise must be in its original, unopened, and unused condition.
Please note the following:
- Kbeautyderm.com reserves the right to refuse any return that does not meet our return conditions.
- We are not responsible for return shipping costs and the original shipping fee. All return will be deduct a 15% re-stocking fee.
- Refunds will be issued minus the original shipping cost, once the returned items have been received and inspected.
Order Cancellations
You may cancel any unshipped order at any time for a full refund.
Please contact our customer service team at contact us page to request a cancellation.
Please note: Orders cannot be canceled once they have been processed or shipped.
We provide a range of shipping couriers, including Korea Post, Fedex, UPS, and DHL, depending on the destination you choose.
All items are shipped directly from our warehouse in South Korea. Shipping times vary depending on the destination. Within Asia, it takes 1 to 3 business days, within the Middle East it takes 3 to 5 business days, and within North America and Europe, the shipping time depends on the service you choose. Rest assured, you will receive a tracking number to monitor the progress of your order.
Before we ship your order, you have the option to pay for it either by credit card or bank transfer. We accept Visa, Mastercard, and American Express for your convenience.
Our secure payment system utilizes SSL encryption to ensure the safety of credit card transactions. SSL, or Secure Socket Layer, is a form of encryption that ensures the security of data exchanged between two systems. Rest assured that we do not retain any of your financial details; your credit card information will be processed directly through our secure merchant service system.
For payment processing, it is essential that your billing details match those of the credit card to comply with our fraud protection measures. Should you prefer to make payment via bank transfer or any other method, kindly get in touch with us.